Kulenor

Terms of Service

Last updated: 15 August 2026

These Terms form a binding agreement between you and Kulenorvix ("we", "us", "the Site"), meaning the party operating the online business at kulenorvix.com under that name, governing your use of the Site and all related services. By accessing or using the Site, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to any part of them, stop using the Site immediately.

The Site currently trades under the name Kulenorvix. Details of the operating party’s identity and location are available on request through the support channel described in section 18.

1. Territorial Restrictions and Compliance

The Site does not offer any service to residents of, or persons located in, the mainland of the People's Republic of China. We are not registered, filed, established, or operating in mainland China, and we do not market or solicit users there.

By using the Site, you represent and warrant that:

  • you are not a resident of mainland China and are not located there while using the Site;
  • you are not using a proxy, VPN, location spoofing, or any other technical means to circumvent this restriction;
  • your use of the Site does not violate any law applicable to you.

We reserve the right to verify these representations by any technical means. If we determine or reasonably suspect a breach of this section, we may, without prior notice, refuse service, cancel unfulfilled orders, and suspend or terminate your account, with no liability of any kind. You bear all legal consequences and losses arising from a breach of these representations, and shall fully indemnify us for any loss we suffer as a result.

The Site's interface is available in multiple languages, including Chinese. This is solely for the convenience of Chinese-speaking users worldwide and does not constitute, and shall not be construed as, an offer, promotion, or business activity directed at mainland China.

1.2 Sanctions and Export Control

The Site's servers and infrastructure are located in the United States of America, and our operations are therefore subject to United States law, including the economic sanctions administered by the U.S. Department of the Treasury's Office of Foreign Assets Control (OFAC).

By using the Site, you further represent and warrant that:

  • you are not resident in, or located in, any country or region subject to comprehensive U.S. sanctions (including without limitation Cuba, Iran, North Korea, Syria, and the Crimea, Donetsk, and Luhansk regions of Ukraine);
  • you are not listed on OFAC's Specially Designated Nationals (SDN) List or any other restricted-party list maintained by the U.S. Government, and you are not owned or controlled by any party on such a list;
  • you will not use goods or services from the Site for any end use or end user prohibited by U.S. export control regulations.

We may refuse, suspend, or cancel any order or account that we believe may violate sanctions or export control rules, without prior notice, and may freeze the relevant funds or report to the competent authorities as required by law. We accept no liability for any loss arising as a result.

2. Eligibility

You must be at least 18 years old and have full legal capacity to use the Site. Where your jurisdiction imposes a higher age or additional qualification for the services or goods concerned, you must also meet those requirements.

3. Account and Credentials

  • You are solely responsible for safeguarding your credentials (email, password, two-factor secret, recovery codes) and any guest order lookup password.
  • Any action taken using your credentials is deemed to be your own and is binding on you.
  • You bear all losses arising from disclosure, loss, or unauthorised use of your credentials, except where directly caused by our wilful misconduct or gross negligence.
  • You must provide true, accurate, and complete information. We may refuse, suspend, or close accounts containing false information.

4. Nature of Goods and Delivery

The Site sells digital goods, including but not limited to card codes, serial numbers, redemption codes, account details, and downloadable content.

  • Delivery is made by display on the order page or by sending to the email address you provide. Once displayed or sent, delivery is complete and our obligation is discharged, whether or not you actually view, save, or use the content.
  • You are responsible for safely retaining delivered content. We are not liable for losses caused by your failure to save it, accidental deletion, forwarding, or disclosure to others.
  • Some goods are issued or supplied by third parties, and their availability, validity, and conditions of use are governed by that third party's rules. A third party's unilateral change of rules, ban, delisting, or discontinuation does not constitute a breach by us.
  • You expressly consent to immediate performance before the expiry of any cooling-off or withdrawal period, and expressly waive any statutory right of withdrawal or cancellation to the extent such waiver is permitted by the law applicable to you.

5. Prices and Payment

  • Prices are those displayed at the time of order. We may change prices at any time; changes do not affect completed orders.
  • For cryptocurrency payments, the fiat conversion rate is the rate we apply at the time of payment. You bear the risk of exchange rate fluctuation.
  • On-chain transfers are irreversible. Losses caused by sending to the wrong network (for example, sending a TRC20 asset to a BEP20 address), the wrong address, an insufficient amount, late payment, or a shortfall after network fees are borne by you. We have no obligation to recover or compensate.
  • Orders not paid within the time limit are cancelled automatically. Funds arriving after cancellation may be credited as site balance or not returned, in accordance with our policy in force at the time.

6. Site Balance

  • Site balance is a bookkeeping record for spending on the Site only. It is not a deposit, prepaid card, electronic money, or any financial product, and bears no interest.
  • Balance is in principle non-withdrawable. Withdrawal requests in exceptional cases are subject to manual review; we may decide at our sole discretion whether to accept them and may deduct applicable fees and costs incurred.
  • Balance is non-transferable, non-tradeable, and may not be used outside the Site.
  • Where an account is suspended or terminated, the treatment of any remaining balance is determined by us on a case-by-case basis, taking into account the reason for termination, the account's transaction and top-up history, and applicable legal requirements.
  • Where we suspect fraud, chargeback abuse, use of a misappropriated payment instrument, or any other breach, we may suspend use, spending, and withdrawal of that account's balance while we investigate, and we are under no obligation to release funds before the investigation concludes.

7. Refunds

  • Once a digital good is delivered, no refund, return, or exchange is available.
  • Where we verify that a good could not be delivered, or was invalid from the outset, due to our fault, we will refund the corresponding amount to your site balance. Refunds to the original payment method are subject to manual review and may be refused.
  • No refund is available where: you change your mind after purchase; you ordered by mistake or in duplicate; the good cannot be used in your location; a third-party platform bans your account; or you have breached these Terms.
  • Our refund liability in all cases is capped at the amount you actually paid for the order in question.

8. Prohibited Conduct

You must not:

  • resell or distribute goods from the Site, or use them commercially, without our written permission;
  • use scripts, crawlers, or automation to place bulk orders, snipe stock, scrape data, or load-test the Site;
  • register multiple accounts to claim promotions repeatedly, evade purchase limits, or abuse promotional rules;
  • use stolen or misappropriated payment instruments, or commit payment fraud of any kind;
  • initiate a chargeback, payment dispute, or transaction reversal in respect of goods already delivered;
  • circumvent, break, or interfere with our risk controls, CAPTCHA, rate limits, or security mechanisms;
  • reverse engineer or decompile the Site's software, or otherwise interfere with its operation;
  • use the Site for money laundering, sanctions evasion, or any unlawful activity.

Initiating a chargeback for goods properly delivered is a material breach of these Terms. We may immediately terminate your account, suspend use and withdrawal of any remaining balance, refuse further service, and recover from you in full the resulting fees, penalties, collection costs, and legal fees.

9. Service Availability

The Site is provided on an "as is" and "as available" basis. We do not warrant that the service will be uninterrupted, error-free, timely, or secure, nor that any good will remain available. We may modify, suspend, or discontinue all or part of the service at any time for any reason, without prior notice and without liability to you or any third party.

10. Disclaimer of Warranties

To the maximum extent permitted by applicable law, we expressly disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, and reliability. You acknowledge that you use the Site entirely at your own risk.

11. Limitation of Liability

To the maximum extent permitted by applicable law:

  • we are not liable for any indirect, incidental, special, punitive, or consequential loss, including loss of profit, business interruption, loss of goodwill, loss of data, or loss arising from a third-party account ban, whether or not we were advised of the possibility of such loss;
  • our aggregate liability for any and all claims is capped at the amount you actually paid for the specific order giving rise to the claim; where no specific order is involved, the cap is USD 100.

Nothing in this section excludes liability that cannot be excluded by law, such as liability for our fraud or wilful misconduct.

12. Indemnity

You shall fully indemnify and hold harmless us (including our officers, employees, and partners) against any claim, loss, liability, fine, or cost (including reasonable legal fees) arising from your breach of these Terms, your violation of law, or your infringement of the rights of others.

13. Suspension and Termination

We may, at our sole discretion and without prior notice, suspend or terminate your account and the services under these Terms at any time, including where we reasonably suspect fraud, breach, abuse, or violation of the territorial restriction in section 1. Sections 6, 7, 8, 10, 11, 12, and 15 survive termination.

14. Changes to These Terms

We may revise these Terms at any time. Revisions take effect when published on the Site. Your continued use of the Site after a revision takes effect constitutes acceptance of the revised Terms. Please review them periodically.

15. Governing Law and Dispute Resolution

15.1 Governing law. These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States of America, excluding its conflict-of-laws rules and the United Nations Convention on Contracts for the International Sale of Goods.

15.2 Agreement to arbitrate. Except as provided in section 15.4, any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Site shall be finally resolved by binding individual arbitration, and not in court.

  • The arbitration shall be administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect;
  • the seat of arbitration shall be Wilmington, Delaware, USA; where the amount in dispute does not exceed USD 25,000, the arbitration may be conducted on documents only, without a hearing, in accordance with the AAA rules;
  • the language of the arbitration shall be English;
  • the arbitrator's award shall be final and binding on both parties and may be enforced in any court of competent jurisdiction.

You understand and agree that by accepting these Terms, both you and we waive the right to sue in court and the right to a trial by jury.

15.3 Waiver of class relief. You and we each agree to bring claims only in an individual capacity, and not as a plaintiff or class member in any class action, class arbitration, consolidated arbitration, or representative proceeding. The arbitrator has no authority to consolidate the claims of more than one person or to preside over any form of class proceeding. If this provision is held unenforceable, the agreement to arbitrate in section 15.2 shall be void in its entirety and disputes shall be resolved by the courts identified in section 15.5.

15.4 Exceptions. The agreement to arbitrate does not apply to: (a) an individual dispute that qualifies for small claims court, which either party may bring in that court; or (b) an application to a court of competent jurisdiction for injunctive or other equitable relief to prevent actual or threatened infringement of intellectual property rights.

15.5 Judicial forum. To the extent the agreement to arbitrate does not apply or is held unenforceable, the parties agree that the state and federal courts located in the State of Delaware shall have exclusive jurisdiction, and each party waives any objection to jurisdiction or forum non conveniens in those courts.

15.6 Limitation period. Any claim must be brought within one year after it arises, failing which it is permanently barred, except where applicable law prohibits shortening the limitation period.

16. Force Majeure

We are not liable for delay or failure in performance caused by events beyond our reasonable control, including acts of God, war, government action, changes in law, cyber attack, power or network outage, third-party service failure, or blockchain network disruption.

17. General

  • Severability: if any provision is held invalid or unenforceable, the remaining provisions remain in effect, and that provision shall be modified only to the minimum extent necessary to give effect to its intent.
  • No waiver: our failure or delay in exercising a right does not waive that right.
  • Entire agreement: these Terms and the Privacy Policy constitute the entire agreement between the parties regarding use of the Site and supersede all prior communications.
  • Assignment: you may not assign your rights or obligations; we may assign freely.
  • Language: in case of any discrepancy between the Chinese and English versions, the English version prevails.

18. Contact

We do not publish a contact email address. All contact is handled through our Telegram support channel:

  • click "Contact support" on any order page — your conversation is linked directly to that order, so there is no need to quote an order number;
  • or search for @kulenor_support_bot in Telegram and start a conversation.

Notices and complaints under these Terms, and requests to exercise your personal information rights under the Privacy Policy, are all submitted through this channel. To protect your account, we verify your identity before acting on any request concerning an account, an order, or personal information.